Privacy Policy

Introduction

Tenacity Trading, and its affiliates, successors, and/or assigns (collectively, the “Company,” “we,” or “us”) value your privacy and are dedicated to safeguarding it by adhering to the practices described in this policy.

This Privacy Policy details the information we may collect from you or that you may provide when visiting https://tenacitytrading.co (the “Website”). It also explains how we collect, use, maintain, secure, and disclose that information.

Scope of This Privacy Policy

This policy applies to information:

Collected on our Website.
Gathered through email, text, and other electronic messages exchanged between you and the Website.
Acquired via mobile or desktop applications downloaded from the Website that facilitate direct (non-browser-based) interaction with the Website.
Collected through your interactions with our advertisements and applications on third-party sites and services, if those contain links to this policy.

This policy does not apply to information collected by:

The Company offline or via other means (including through any unrelated website operated by Tenacity Trading or a third party).
Any third party (including any application or content, like advertising) accessible through or linked from the Website.

Please read this policy thoroughly. If you do not agree with our practices, you should discontinue using our Website. By accessing or using our Website, you agree to this Privacy Policy. We reserve the right to update or modify this policy at any time. Your continued use of the Website after we make changes is considered acceptance of those changes; please check this page periodically for any updates.

Users Under the Age of 18

Our Website is not intended for users under 18 years of age. If you are under 18, do not provide any information on this Website or use any of its features (including your name, address, telephone number, or email address). We do not knowingly collect personal information from children under 18. If we discover we have collected or received personal information from a user under 18 without verification of parental consent, we will delete that information. If you believe we may have any information regarding a child under 18, please contact us at support@tenacitytrading.co.

Information We Collect About You and How We Collect It

We gather various types of information about and from the users of our Website, including:

Personal Information: Data that can identify you individually (e.g., name, postal address, email address, phone number).
Non-Identifying Information: Data related to you but that does not uniquely identify you.
Technical Information: Details about your internet connection, device used to access our Website, and usage patterns.

Methods of Collection

Information You Provide Directly: We collect information that you voluntarily submit through forms, registrations, subscriptions, purchases, or when you communicate with us (such as sending emails or filling out contact forms).
Automatic Data Collection: As you navigate our Website, we may use technologies (e.g., cookies, web beacons) to automatically collect information about your equipment, browsing actions, and usage patterns, including IP address and operating system details.

Information You Provide to Us

Examples of information collected on or through our Website include:

Account Registration: Details provided when signing up for an account, such as your name, email address, or other contact information.
Forms & Subscriptions: Information shared when subscribing to services, requesting features, or filling out contact forms.
Customer Support: Records and copies of correspondence if you contact us (including email addresses).
User Contributions: Content you post or share on public sections of the Website (e.g., forums, comment sections). Please be aware that no security measures are foolproof, and we cannot control the actions of other users who may view or share your User Contributions.

Information We Collect Through Automatic Data Collection Technologies

As you interact with our Website, we may automatically collect information about:

Website Usage: Traffic data, pages viewed, dates/times of visits, and other communication data.
Device & Browser: IP address, browser type/version, operating system, and other system settings.
Behavioral Tracking: Data regarding your online activities over time and across third-party websites.

This automatically collected information helps us to:

Estimate overall usage patterns and audience size.
Store information about user preferences to provide a more customized experience.
Improve Website performance and speed up searches.
Recognize returning visitors.

Tracking Technologies We May Use

Cookies (Browser Cookies): A cookie is a small file stored on your device. You may block cookies in your browser’s settings, but doing so may limit certain functionalities of our Website.
Flash Cookies: These may store specific information about your preferences or site navigation. Flash cookies are not managed by the same browser settings as standard cookies.
Web Beacons: Small electronic files that allow us to, for example, count users who have visited specific pages or opened emails, and compile website statistics.

Third-Party Use of Cookies and Other Tracking Technologies

Some Website features (including advertisements, if any) may be provided by third-party advertisers, ad servers, or content/application providers. These third parties may use cookies, web beacons, or similar tracking technologies to collect information about you, potentially including personal information, across various websites and services. They may use this data to deliver more tailored advertising.

We use Google Analytics to analyze how our visitors use our Website, helping us develop more engaging content. Google Analytics may set its own cookies, and you can find more information about these on Google’s official Analytics page.

We do not control third-party tracking activities. If you have questions about advertisements or other targeted content, please contact the responsible third party directly. To learn more about opting out of targeted ads, see Choices About How We Use and Disclose Your Information below.

How We Use Your Information

We use information we collect about you or that you provide to us, including personal information, to:

Present our Website and its content to you.
Provide information, products, or services you request.
Fulfill any other purpose for which you provided the information.
Enforce our contractual obligations and rights arising from any agreements between you and us, including billing and collection.
Notify you of changes to our Website or any services we offer.
Facilitate your participation in interactive features on our Website.
Enhance and improve our products, services, and marketing strategies.
Display relevant ads or promotions to you or to similar target audiences.
Carry out any other purpose disclosed at the time you provided the information or with your consent.

We may also use any collected information to help our advertisers reach their desired audience, though we do not share your personal information for this purpose without your permission.

Disclosure of Your Information

We may disclose aggregated, non-personally identifiable data without restriction. We may share personal information:

With Affiliates and Subsidiaries: Within the Tenacity Trading family of businesses.
With Service Providers: Contractors and other third parties who perform business operations on our behalf under strict confidentiality agreements.
In Business Transfers: In the event of a merger, reorganization, divestiture, or sale of some or all of our assets, user information may be among the transferred assets.
With Consent: If you agree to or request such sharing (e.g., opting in to receive marketing from third parties).
For Legal Compliance: To comply with any court order, law, or legal process; to enforce our Terms of Use or other agreements; or to protect the rights, property, or safety of Tenacity Trading, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with options regarding your personal information. Below are some controls you may have:

Cookie Controls: You may set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may limit certain functionalities on our Website.
Promotional Communications: If you do not wish to receive promotional emails from us, you may opt out by following the unsubscribe instructions in our emails or by contacting us at support@tenacitytrading.co. This opt-out does not apply to transactional communications regarding your relationship or dealings with Tenacity Trading (e.g., product purchases, service updates).
Targeted Advertising: If you prefer not to have your online activity used for advertising purposes, you may opt out by contacting us at support@tenacitytrading.com. You can also visit the Network Advertising Initiative’s opt-out page to learn more about how to block or limit interest-based ads.
Legal Obligations: We may collect and use personal data to comply with applicable laws or lawful requests by public authorities (e.g., in response to a court order).

Note for Nevada Residents: If you wish to exercise your sale opt-out rights under Nevada Revised Statutes Chapter 603A, please send your request to support@tenacitytrading.co.

Accessing and Correcting Your Information

You can access and update your personal information by logging into your account on the Website. If you wish to delete your User Contributions or personal information, please contact us at support@tenacitytrading.co. Even after deletion, cached and archived versions may remain on our servers or might have been copied by other users. We cannot guarantee complete removal of your data from the internet.

Data Retention and Deletion

Tenacity Trading retains user profiles, transaction details, and other information as long as an account is active. You can request account deletion at any time, but we may retain certain information for legitimate business or legal purposes (e.g., regulatory compliance, dispute resolution, fraud prevention).

If your account is deactivated due to security or policy violations, we may retain certain data to prevent future unauthorized activity.

Your Data Protection Rights (GDPR)

If you are in the European Economic Area, you have the following data protection rights:

Right to Access: Request copies of your personal data.
Right to Rectification: Ask us to correct information you believe is inaccurate or incomplete.
Right to Erasure: Request deletion of your personal data, under certain conditions.
Right to Restrict Processing: Request limited processing of your personal data, under certain conditions.
Right to Object: Object to our processing of your personal data, under certain conditions.
Right to Data Portability: Request that we transfer your personal data to another organization or directly to you, under certain conditions.

We will respond to these requests within one month. If you wish to exercise any of these rights, please contact us at support@tenacitytrading.co.

Your California Privacy Rights

California law grants residents certain rights regarding personal information. To learn more about your rights under the California Consumer Privacy Act (CCPA) or “Shine the Light” laws, please contact us at support@tenacitytrading.co. We will provide you with additional information regarding how to request disclosure of what personal information we collect, how we use or disclose it, and how you can request deletion of your data.

Data Security

We implement measures designed to protect your personal information from accidental loss, unauthorized access, or disclosure. Data is stored on secure servers provided by reputable third-party hosting services in the United States. We also rely on password protection and/or multi-factor authentication for certain areas of our Website.

However, the transmission of information via the internet is never entirely secure. Although we strive to protect your data, we cannot guarantee the complete security of any information transmitted to our Website. Any transmission of personal data is at your own risk, and we are not responsible for potential circumvention of any privacy settings or security measures on our Website.

Changes to Our Privacy Policy

We will post any changes to this policy on this page. If we make material changes, we may notify you via email at the primary address you provided or through a prominent notice on our Website. The date of the last update is reflected at the top of this policy. You are responsible for ensuring we have a current email address for you and for periodically reviewing this policy for updates.

Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Email: info@tenacitytrading.co